Water companies that we work with generally talk about their ideal work mix being 50% reactive and 50% planned work. In our experience when we evaluate the business we normally find at least 75% and sometimes up to 95% reactive work. 
Delivering reactive maintenance is 3 to 4 times more expensive than delivering planned maintenance. Part of our program is to divert effort that is spent on reactive work to planned work to deliver better services and value for money. 
Case study

We were asked to conduct a review of a water company with 80 field staff. Among other improvements, a key finding from the review was that they were only achieving a 32% first-time fix rate. 

Through our recommendations for changes in their processes we increased their first-time fix rate to 70%. By implementing this change and improving other parts of their way of working we delivered to them $3M in annual savings. 

Contact us

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Melbourne: Lvl 22, Tower 2, 727 Collins Street

Austin: 8303 North Mopac Expressway, Suite A-120

Vancouver: 725 Granville St, Suite 400

New Zealand: 0800 334 977

Australia: 1800 334 977

USA: 1 703 596 4150

Canada: 1 604 260 2101

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