Experts in delivering Operational Excellence
FieldForce4 are the experts in increasing the productivity of operations and staff. Utilising our FF4>>FAST4WARD Operational Excellence Framework, we partner with our clients to make their organisation be the best they can possibly be.
We enable you to deliver better outcomes and services for your customers and communities.
How do we make a difference?
We invest in your people to deliver sustainable and enduring change through a shift in work culture:
Continuous improvement culture
Customer & client centric culture
We deliver a 12%+ uplift in workforce productivity through:
Streamlined process & way of working
Work delivery practice
Measurement and management
to OPERATIONAL EXCELLENCE
The key factors for delivering Operational Excellence are aligning work culture, way of working and technology. We offer professional services to support digital adoption and Operational Excellence.
Best Practice Service Review
People, Culture & Capability
Process & Way of Working
Planning and Applied Data
Annual Works & Resource Planning
FUSE (FIELD USER SERVICE EXCELLENCE)
Technology is a key driver for Operational Excellence. Our FUSE Operational Performance Toolset underpins and supports your business change program and transition to Operational Excellence.
Staff Rostering, Time & Attendance
Scheduling, Optimisation & Mobility
Actionable Analytics & Operational Dashboards
Works Program Management
Customer Self-service & Workflow
We have worked with a wide range of organisations on a variety of projects. Below is a selection of customers from our recent work.
Over 12 months, depot productivity increased by 10% while staff levels decreased by 12%, yielding a total of 22% in productivity improvements. Staff satisfaction improved and sick leave decreased.
Large Australian Power Company